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Terms of Service

Terms of service

General terms and conditions


1. General information

E-shop operator (hereinafter referred to as "Seller") is Laura Écsiová, Habrova 228, 26716 Vysoký Újezd, Česká republika, ID: 7264933, VAT ID: CZ7460179903 (hereinafter referred to as "Seller"). Business conditions further define and clarify the rights and obligations of the seller and his customers (the "Buyer"), and in its current version in the content of the purchase agreement, respectively. an integral part thereof. Ordering the goods the buyer accepts the terms and conditions for delivery of goods declared by the seller. Relations between the buyer and the seller is subject to these terms and conditions, which are binding on both Parties unless otherwise specified in the contract. If it is agreed upon between the parties to a permanent contract of sale in writing, the seller delivers the goods on the electronic order and contact information, available to the customer registration online store Encaustic e-shop.


2. Subject of the contract

The subject of the contract are only the items specifically listed in the electronic order (the "Products"). Product Information listed on website online bookstore are insignificant data unless it has been explicitly stated in the contract as binding.


3. The rights and obligations of the seller

The seller undertakes to supply its customers: - The right kind and quantity of goods in the purchase price and payment conditions prevailing at the date of submitting the order, - Products meeting the standards, rules and regulations in force in the Slovak Republic. Evidence of the sales invoice, which serves as delivery and warranty. The ordered goods will be packed accordingly. Seller is not responsible: - For late delivery of ordered goods caused by post, respectively. courier company, - Culpable for the damaged item by mail or. courier company, - For any non-delivery, which occurred due to the manufacturer (supplier) due to any limitation or cancellation of distribution rights or other unforeseen obstacles.


4. Obligations of the buyer

Buyer undertakes to: - Pay for the goods purchase price and terms of payment terms in force at the date of submitting the order, - Take over the ordered goods properly, check the integrity of packages, if any defects they immediately notify the carrier. The buyer acquires title to the goods until full payment of the purchase price. In the case of non-acceptance of goods (under orders) the seller reserves the right to claim to compensation for the damage.


5. Place of performance

The place of performance is the address: Laura Écsiová, Habrova 228, 26716 Vysoký Újezd, Česká republika.


6. Ordering goods

The condition of the electronic order is to fill all the mandatory prescribed information and requirements. On acceptance of the order requires the formal confirmation by the seller. If the participants to enter into a long-written sales contract, the electronic order specifies which a contract and is an integral part thereof.


7. Price and payment

The prices listed in the online shop are valid at the time of ordering. Seller reserves the right to price changes and errors in the catalog of goods offered. The purchase price shall be deemed paid until the full purchase price is credited to the current account of the seller or by paying cash on delivery. Seller reserves ownership of the goods until full payment of the purchase price. Each consignment is accompanied by an invoice, which serves as delivery and warranty. The price of goods is credited postage under the conditions set by the seller.


8. Delivery times

Delivery time starts on the full purchase price is credited to the current account of the seller. In the case of payment method cash on delivery day passes delivery time confirmation of a binding order. When details of each product is given a period in which the seller usually dispatch the goods. Delivery within 24 hours means one business day. Goods ordered over the weekend or on holidays will be dispatched within 24 hours of the first working day after the holiday or weekend. The term of delivery is to be added on time delivery. If the ordered goods will be sent to the buyer by the above deadlines, it shall notify the seller expected delivery date. In this case, however, it requires the consent of the buyer. Delivery time is deemed to be met in time if the goods are ready for shipment at the place of performance by the last day of the agreed or subsequently agreed delivery period. If the seller is not able to 30 calendar days to send the goods to the purchaser it is obliged to return without delay the funds paid by the buyer. Delivery time may be appropriate to the circumstances extended if the delay is due to see. majeure or circumstances not caused by the seller. If you order multiple products with different delivery time, the goods will be delivered to the buyer at the same time in a single shipment under date of the longest delivery time. If the buyer requests that the goods have been delivered to him gradually, it has to be indicated in your order or contact the seller by email or telephone. In this case, the buyer pays the costs of delivery of each consignment individually.


9. Delivery and payment conditions

Shipping and payment terms are listed at: delivery and payment terms


10. Product Claims (Complaints Procedure)

Liability of the seller for defects and warranty shall be governed by § 2113et seq. Act. no. 89/2012 Coll. Civil Code. . The rights from liability for defects (claim) shall apply from the seller to the e-mail address: obchod@enkaustika.com, address of the seller or by phone. No: +420 607 652 554 or +421 905 133332.


11. The right of return

The customer has the right to cancel the contract within 14 days of receipt of goods. Withdrawal of the contract is from the beginning deleted.


12. Final

These terms and conditions apply online store on the day of sending the electronic order, unless agreed in writing between the parties otherwise. By sending the electronic order buyer accepts without reservation all the provisions of the applicable terms and conditions.


Valid from 19.11.2018